Shipping and Returns FAQs
Please check your junk/spam folder! If it’s not there, it’s likely there was a spelling mistake in the email you gave us. Please contact us with your full name and the country you are ordering to and we will get back to you.
When your order was dispatched you should have received an email with tracking information. Customers with an account will be able to find tracking information in ‘my account’. If you can’t find this, let us know and we can send you a tracking link.
Please note, if you ordered clothing within the last 5 days, it may not have dispatched yet.
If you have been waiting for your order to arrive for more than 10 days, please contact us with your order number and we will investigate.
If your tracking hasn’t updated please give it 5 working days before contacting us. If your tracking does not update after 5 days, please contact us so we can check on the progress of your order.
Due to international shipping issues, we are not accepting international orders outside of the UK, USA, EU and Australia on our stores.
If you wish to order from another country, please contact us with your address and which items you wish to order and we will be able to send you a quote, including courier fees.
Orders usually get sent to be fulfilled within a couple of hours, so it is often too late for us to cancel or alter your order once we see your request.
Once your order arrives, we will be able to arrange a return for any items you wish to return for a refund (this excludes posters and apparel).
Please follow a link below, depending on which store you bought from:
Order times vary depending on the country and the items ordered.
As an estimate: lifting accessories and books usually take 2 to 5 days to arrive whilst clothing and posters take 5 to 14 days as they are printed on demand.
If you need more information before placing an order, please contact us with the details.
We’re sorry to hear that one of our items wasn’t up to standard. Please contact us with an image and/or description of the fault so we can understand what went wrong. We will always work with you to find the best resolution.
Please make sure you have watched our video detailing how to measure for our belts, found on all belt product pages. Our belt sizes are unlikely to match you go-to clothing size, so it’s important you measure your waist as shown.
If you find your measurement falls between sizes on the size chart, please reach out to us and we will be happy to advise.
Please note, the size charts for the neoprene belt and leather belt are not the same, so ensure you are checking the right chart.
If the belt is unworn then we are able to accept a return for a different size. Please contact us and we can send you a returns label.
This depends on the country you are ordering to, but we regularly have new stock arriving to our warehouses. If it has been a while, please contact us and we’ll be able to give you an estimate.
We don’t have a timeline for the return of bars, but we assure you once we re-stock bars we’ll make sure everybody knows! Consider signing up to our email list.