Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. If there were delays to your order, such as delivery issues, we will make exceptions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We are unable to accept returns for:
- Phone cases
- Gift cards
If you would like to return an unused product for a refund, we will be able to provide you with a return label. Please note, you will need to pay the postage cost for returns.
Once your return is received and inspected, we will let you know and refund your original payment method. This may take a few days to reach your account.
Late or missing refunds
If you think you should have received a refund and it has not reached your account after 7 working days, please contact us at firstname.lastname@example.org
We can only accept knee sleeve and belt returns or exchanges for products which are in NEW condition. We recommend you try your items on for the first time in clean clothes and with clean hands (no chalk etc) in case a size exchange or return is needed.
Products must also be in the original plastic packaging in which they arrived, with the barcode on.
If the products are not in sellable condition and in the original packaging we cannot accept the return.
If you would like to exchange your sleeves or belt for a different size, please contact us. We will be able to provide you with a returns label, and provided your preferred size is in stock we can arrange an exchange.
If you receive a defective or damaged item, please get in touch with us.
We will happily refund or replace any faulty items and find a resolution for you.
We cannot exchange t-shirts or jumpers for different sizes, as they are printed on demand, so we do not hold stock of these items. Please read the size charts provided carefully before ordering.
If you would like to exchange a belt for a different size, please contact us. We will be able to provide you with a returns label, and provided your preferred size is in stock we can arrange an exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If the item is faulty and we ask you to return the item, we will cover these costs.
The cheapest trackable service is always recommended, incase the item gets delayed or lost.
Our UK orders are usually dispatched within 24hours of purchase, excluding exceptionally busy times.
We charge £2.89 for UK shipping.
Free shipping is available on the following combinations of products:
- An order of one or more boxes of tape
- 2 or more small items (includes tape, books, accessories, flags)
- 2 or more pieces of apparel (t-shirts, hoodies and sweatshirts)
Currently, our apparel ships directly from the printers – a different location to all our other products.
If your basket contains one small item and one piece of apparel we are currently unable to waive the delivery fee as we are already subsidising the delivery of your order from two locations.
If your basket contains a combination detailed above but there’s still a £2.89 fee, please email us a screenshot to email@example.com and we’ll be happy to look into it.
Currently we only offer free shipping on the above combinations of products.
Our new House Pro Rucksack is a slightly different shipping class to other small items (as the bag is not that small).
Shipping on the bag is £9.60, or free if you purchase one other small item at the same time (eg. wraps, straps, belt).