Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. If there were delays to your order, such as delivery issues, we will make exceptions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We are unable to accept returns for:
- Phone cases
- Gift cards
We can only accept knee sleeve returns or exchanges for sleeves which are in NEW condition. We recommend you try your sleeves on for the first time in clean clothes and with clean hands (no chalk etc) in case a size change is needed.
Sleeves must also be in the original plastic packaging in which they arrived, with the barcode on.
If the sleeves are not in sellable condition and in the original packaging we cannot accept the return.
If you would like to return an unused product for a refund, we will be able to provide you with a return label. Please note, you will need to pay the postage cost for returns.
Once your return is received and inspected, we will let you know and refund your original payment method. This may take a few days to reach your account.
Late or missing refunds
If you think you should have received a refund and it has not reached your account after 7 working days, please contact us at firstname.lastname@example.org
If you receive a defective or damaged item, please get in touch with us.
We will happily refund or replace any faulty items and find a resolution for you.
We cannot exchange t-shirts or jumpers for different sizes, as they are printed on demand, so we do not hold stock of these items. Please read the size charts provided carefully before ordering.
If you would like to exchange a belt for a different size, please contact us. We will be able to provide you with a returns label, and provided your preferred size is in stock we can arrange an exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If the item is faulty and we ask you to return the item, we will cover these costs.
The cheapest trackable service is always recommended, incase the item gets delayed or lost.
Check out our FAQs page or contact us if you can’t find the answer.